Shipping and Returns
Before you place an order, we'd like to let everyone know the following:
Thank you for visiting Martinez Tools! We truly appreciate that you are considering investing in our tools, where our family grows one hammer at a time.
- After your order is placed, its status will remain in ‘processing’ until it has shipped, thus it is very difficult to provide you with approximate or updated shipping information for your order. Please know that we will email you shipping confirmation the day your order ships.
- Any changes and/ or additions to orders may delay shipping. Please carefully select your order items before completing your order.
Thanks for taking the time to read this.
Sincerely,
Mark Martinez
SHIPPING
- Shipping charges range from $7.99 and up, depending on weight and value of shipment. Shipping charges will be calculated and displaying on shopping cart page.
- Martinez Tools ships orders Monday through Friday. Most orders ship same or next business day.
- Tracking information for your order we be emailed at time of shipment. Track your order here.
- Customized hammers are made to order and will ship the same or the next business day for all orders placed M-F. Any custom hammer you order will follow this shipping schedule. This includes all handle colors, sizes, grip colors, heads, etc. So order away!
- International Buyers – Use the ‘Calculate Shipping’ link in the shopping cart to get accurate shipping cost. Please note: Shipping rates do not include any potential customs, duties or import taxes that may be required.
- Still have a shipping question? You may find the answer on our FAQ page. Or, contact info@martineztools.com
RETURNS
Martinez Tools offers a 30-day money back guarantee for all our tools. This guarantee does not include any shipping cost.
In the event you need to return or exchange an item, please e-mail info@martineztools.com and include your Order Number or copy of your receipt. You will be issued a Return Merchandise Authorization Number (RMA) and instructions on how to return this hammer.
Custom hammers are given the same guarantee, but are subject to the cost of an installed grip. Once a grip is installed, it must be destroyed in order to be removed. Exchanges and/or returns will be liable for this item. It’s recommended that you order a hammer ‘unassembled’ if you are not certain on the parts best suited to your needs.