Martinez Tool Company Warranty Policy
Every Martinez Tool Company tool comes with a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within this 30-day period with proof of purchase, and we will refund your purchase price, less shipping, once you’ve returned the tool in like-new condition to us. Custom hammers are covered by the same guarantee, but are subject to the cost of an installed grip. Once a grip is installed, it must be destroyed in order to be removed. Exchanges or returns involving custom grips will be liable for this cost if the grip has been installed.
Limited Warranty
Each Martinez Tool Company product is warranted to the original purchaser to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase, as verified by proof of purchase.
During this warranty period, subject to certain exceptions, Martinez Tool Company will repair or replace (with a new or reconditioned product, depending on availability) any product determined by Martinez Tool Company to be defective in material or workmanship.
This warranty does not apply to damage that Martinez Tool Company determines to be caused by accident, misuse, abuse, vandalism, normal wear and tear, neglect, unauthorized repairs, alterations, modifications, or improper or lack of maintenance.
Return Requirement for Warranty Replacements
To prevent misuse of our warranty policy and to maintain the integrity of our brand, items approved for warranty replacement must first be returned to Martinez Tool Company before a replacement is issued. Martinez Tool Company will provide a prepaid shipping label for the return of any damaged item. Upon receipt, inspection, and approval of the returned item, a replacement will be sent. This process can take 7-10 business days from the receipt of the item.
To Start a Warranty Claim:
1. Fill out and submit our Warranty Request Form
2. Your request will be evaluated by our Customer Service Manager and assigned a Return Merchandise Authorization (RMA) number.
3. Once your warranty claim is approved, we will contact you with further instructions, including the return shipment of the item.
4. Be sure to include your RMA # on all correspondence.
Warranty Policy
Before any actions will be taken, all warranty claims must first be approved by Martinez Tool Company. Failure to submit a warranty request form will be lead to delay in, or denial of, replacement or repair.